Frequently Asked Questions

About the Annual Travel Reduction Survey

1. What response rate do I have to have?

2. How will I know my response rate?

3. What if my employee count changes from the time I originally submitted my number?

4. I have employees who are virtual office workers, how can I address their questions?

5. How long do I have to conduct the survey?

6. How will I know when my site(s) is (are) done?

7. What happens if an employee accidently fills out the survey more than once?

8. When will the results be available?

Please contact our office if you have a question that is not listed.

1. What response rate do I have to have?

The County requires as near a 100% response rate as possible.  If the County determines our response rate unacceptable, they will require us to repeat the survey.

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2. How will I know my response rate?

We will monitor and communicate to you the response rate(s) by site for each agency throughout the survey process. If a site does not have a high enough response rate, we will ask that you follow up with employees at that site to ensure they all complete their survey.

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3. What if my employee count changes from the time I originally submitted my number?

Since your agency’s percentage response rate is partially based on your employee count, it is important that Capitol Rideshare has the correct number.  You may submit an updated employee count anytime during the survey process by emailing ridesharehelp@azdoa.gov.  Be sure to include the agency address and the updated employee count.

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4. I have employees who are virtual office workers, how can I address their questions?

We have answers for Virtual Office employees on Capitol Rideshare's site, at: www.capitolrideshare.com/files/annual_survey_faq.htm

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5. How long do I have to conduct the survey?

We ask that all agencies email the survey link to their employees the same day it is received from our office.  PLEASE COPY US ON YOUR EMAIL (RIDESHAREHELP@AZDOA.GOV).  The email requests employees to complete the survey within 48 hours.  After that time, we will provide you with your first response rate report.  We will work with you until you receive as close to a 100% response rate as possible.  The entire process should be completed within two weeks.

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6. How will I know when my site(s) is (are) done?

We will contact you and let you know that your agency has successfully completed the survey process.

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7. What happens if an employee accidently fills out the survey more than once?

If an employee thinks they may have unintentionally completed two surveys, email us their cross streets and other identifiable information and we will look for a duplicate submittal and delete it.

If an employee wants to complete a second survey because they made an error on the first survey, ask them to add a comment in the comment box indicating that it is an amended submittal.  We can then search for their original submittal and delete it.

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8. When will the results be available?

As soon as Maricopa County processes all of the surveys they will send us the results. We will then break the results down by agency and send you a report. We expect to have the results ready by the Fall, notwithstanding any unexpected delays.

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